California, US residents click here (https://www.unither.com/docs/UNITHER%20Applicant%20Notice%20-%20%2812-22-23%29%20Final%202.15.24%20Combined%20EN%20and%20French.pdf#page=9) .

The job details are as follows:

What We Do

We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun. Since inception, our mission has been to find a cure for pulmonary arterial hypertension and other life-threatening diseases. Toward this goal we have successfully gained FDA approval for five medicines, we are always conducting new clinical trials, and we are working to create an unlimited supply of manufactured organs for transplantation.

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation (PBC). Our public benefit purpose is to provide a brighter future for patients through (a) the development of novel pharmaceutical therapies; and (b) technologies that expand the availability of transplantable organs. At the same time, we seek to provide our shareholders with superior financial performance and our communities with earth-sensitive energy utilization.

Our company was founded by an entrepreneur whose daughter was diagnosed with a life-threatening condition. She sought to find treatment options and a cure for her daughter and patients like her. We are founder-led, and relentless in our pursuit of “medicines for life”. We continue to research and develop treatments for cardiovascular and pulmonary diseases, and other orphan diseases.

How you’ll contribute

The Associate Patient Support Program Director plays a key role in supporting the build, implementation and launch management of our patient support programs, the goal of which is to support patients utilizing a United Therapeutics' product throughout their health journey. This individual will be responsible for launch initiatives, ongoing program management, content planning and oversight to support of all programs within our umbrella of patient support services. This individual will report to the Senior Director Patient Strategy and Planning.

• Develop the process maps / operational models for all new programs and enhancements

• Implement key elements of the patient support program strategic vision

• Collaborate with access and affordability team to ensure programs are fully integrated into our end-to-end patient journey

• Develop and maintain scorecards and dashboards for all program implementations

• Responsible for the creation and maintenance of business rules, work instructions, and SOPs. Effectively partner with legal and compliance teams for alignment and approval.

• Collaborate with brand teams to translate brand strategic plans into operational and tactical plans

• Leverage patient journey subject matter expertise, operational performance, and evolving industry trends to identify areas of improvement and develop action plans to address

• Collaborate with departmental training lead to ensure clear training objectives and measures of success for all program rollouts and enhancements

• Collaborate with field sales training on program messaging and training objectives related to patient support programs

• Use data and analytical dashboards to identify and act on program performance trends

• All other duties as required

• All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies

For this role you will need

Minimum Requirements

• Bachelor’s Degree in life sciences, business, or a related field with 12+ years of relevant experience, including progressive people leadership/management experience/leading effective teams

• Master's Degree with 10+ years of relevant experience, including progressive people leadership/management experience/leading effective teams

• Knowledge and direct experience of patient support programs, case management, and adherence program designs

• Understanding of access and affordability programs (e.g., copay assistance, insurance, and access, etc.)

• Experience managing complex projects or programs

• Strong communication and interpersonal skills, with the ability to effectively engage with patients, healthcare professionals, and cross-functional teams

• Strong understanding of CRM and related Patient Support Services technologies

• Demonstrated ability to partner with legal, regulatory, and compliance partners to ensure the highest level of program compliance and monitoring

• Empathy, compassion, and a patient-centric mindset to provide the best possible support and care

• Ability to travel up to 20%

• Position to be located out of our RTP, NC location.

Preferred Qualifications

• Master’s Degree in life sciences, business, or a related field

• Specialty pharmacy / channel operations experience

• Experience with Salesforce or Healthcloud CRM platforms

• Experience with text or chat HIPPA compliant communication methods

• Experience with Tableau or similar business intelligence tools

• Rare disease and / or complex therapy administration experience

At United Therapeutics, you’ll realize quickly that it is not an ordinary place to work! When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.

While United Therapeutics does not require vaccination for Covid-19 at this time, we strongly encourage all employees and visitors to remain up to date on vaccinations and boosters to protect one another from illness. Employees working in customer-facing roles must adhere and comply with customers’ credentialing guidelines, which may require vaccination against Covid -19, the influenza virus, and other illnesses that could be harmful to healthcare staff and patients.

United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities

We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success.

We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work.