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United Therapeutics Manager/Senior Manager, Salesforce Administration, Customer Relationship Management (SFA/CRM) in Durham, North Carolina

The Job Details are as follows:

What we do

United Therapeutics Corporation focuses on the strength of a balanced, value-creating biotechnology model. We are confident in our future thanks to our fundamental attributes, namely our commitment to quality and innovation, the power of our brands, our entrepreneurial culture and our bioinformatics leadership. We also believe that our determination to be responsible citizens — having a positive impact on patients, the environment and society — will sustain our success in the long term.

We currently have five approved products on the market and a long-term mission of providing an unlimited supply of transplantable organs for those who need them.

Our company was founded by an entrepreneur whose daughter was diagnosed with a life-threatening condition. She sought to find treatment options and a cure for her daughter and patients like her. We are founder-led, and relentless in our pursuit of “medicines for life”. We continue to research and develop treatments for cardiovascular and pulmonary diseases, pediatric cancers, and other orphan diseases.

How you’ll contribute

The Manager/Senior Manager, Salesforce Administration, Customer Relationship Management (SFA/CRM) leads all SFA/CRM related operations, including managing, maintaining and performing hands on development work for our Salesforce.com and Veeva platforms. This role serves as a point of coordination between the various business units who utilize the platforms, as well as the other teams within Global Data Operations. Provides strategic vision as to CRM operations ensuring we are prepared to meet the needs of the business.

  • Leads and performs Salesforce.com and Veeva administration, development, maintenance, user support, account management, training and related data integrations.

  • Coordinates with key customer groups and decision support analytics counterpart.

  • Performs or manages vendors related to new development requests as needed while coordinating effectively with related stakeholders.

  • Ensures all best practices related to system management and infrastructure are practiced.

  • Ensures that the correct fields and data flows are presented in a compliant way.

  • Provides strategic vision and oversight to the CRM function while mentoring and collaborating with team members.

For this role you will need

Minimum Qualifications

  • Bachelor’s degree in Information Systems, Computer Science, Business Management, Engineering, or related discipline

  • Manager Level – 8 years’ hands on developer or related experience, at least 4 years of Salesforce.com or Veeva platform management experience

  • Senior Manager Level – 10 years’ hands on developer or related experience, at least 5 years of Salesforce.com or Veeva platform management experience

  • Salesforce.com development experience (flows, triggers, process builders, etc.)

    Preferred Qualifications

  • Veeva Administrator Training

  • Salesforce.com Administrator Training

  • Veeva development experience (Vault, CLM, etc.)

  • Strong knowledge of relational data/MS SQL

  • Knowledge of data integrations (including SOAP, REST, etc.)

  • Experience related to reporting automation

  • Additional API/integration skills

Life as a Unitherian

At United Therapeutics, you’ll realize quickly that it is not an ordinary place to work! When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.

United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities

We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success.

We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work.

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